Curriculum
- 1 Section
- 8 Lessons
- 2 Days
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- TopicsThis course provides a comprehensive set of tools and techniques that can be employed in exploring and modelling the business processes used within an organisation, in analysing those processes and in devising improved processes. The organisational view8
- 1.1The business environment Types of customer Value chain analysis and value propositions
- 1.2Modelling business processes ‘As is’ business process models Business events and business rules Timescales
- 1.3Analysing tasks Identifying tasks Documenting tasks Defining steps in the task Decisions and business rules
- 1.4Human aspects of performance Support required Standards Skill requirements Feedback and consequences
- 1.5Managing and measuring processes Organisation vs. customer expectations Customer value expectations Departmental and process measures
- 1.6Process improvement and redesign ‘To be’ business process models Process problems: Process disconnects Handoffs and delays Lack of IT support Process redesign patterns Re-engineering Simplification Value-added Automation
- 1.7Implementation issues Organisation design People issues Procedure design Managing change
- 1.8IT support for business processes Defining IT requirements from process models During this two day course you’ll receive all the training you need to prepare for the BCS Modelling Business Processes certificate examination, which is held on the final afternoon of the course. Through a given business scenario, this open-book exam puts your knowledge of business process modelling techniques to the test. A pass means you’re another step closer to achieving the BCS International Diploma in Business Analysis – the de facto certification for practicing business analysts. One last thing; this course is also approved as consistent with the IIBA BABoK version 3.0 and enables participants to develop SFIA skills BPRE, levels 5 and 6. Exam is included in the price