Curriculum
- 2 Sections
- 44 Lessons
- 360 Days
Expand all sectionsCollapse all sections
- Topics16
- 1.1Operating Systems
- 1.2Security
- 1.3Software Troubleshooting
- 1.4Operational Procedures
- 1.5Practice Test
- 1.6Configuring Windows
- 1.7Managing Windows
- 1.8Identifying OS Types and Features
- 1.9Supporting Windows
- 1.10Managing Windows Networking
- 1.11Managing Linux and macOS
- 1.12Configuring SOHO Network Security
- 1.13Managing Security Settings
- 1.14Supporting Mobile Software
- 1.15Using Support and Scripting Tools
- 1.16Implementing Operational Procedures
- Labs Available:28
- 2.1Assisted Lab: Manage User Settings in Windows
- 2.2Assisted Lab: Support Windows 11
- 2.3Assisted Lab: Configure Windows System Settings
- 2.4Assisted Lab: Use Management Consoles
- 2.5Assisted Lab: Use Task Manager
- 2.6Assisted Lab: Monitor Performance and Event Logs
- 2.7Assisted Lab: Use Command-line Tools
- 2.8APPLIED Lab: Support Windows 10
- 2.9Assisted Lab: Perform Windows 10 OS Installation
- 2.10Assisted Lab: Perform Ubuntu Linux OS Installation
- 2.11Assisted Lab: Install and Configure an Application
- 2.12Assisted Lab: Troubleshoot a Windows OS Issue
- 2.13Assisted Lab: Configure Windows Networking
- 2.14Assisted Lab: Configure Folder Sharing in a Workgroup
- 2.15Assisted Lab: Manage Linux using Command-line Tools
- 2.16Assisted Lab: Manage Files using Linux Command-line Tools
- 2.17APPLIED Lab: Support and Troubleshoot Network Hosts
- 2.18Assisted Lab: Configure SOHO Router Security
- 2.19Assisted Lab: Configure Workstation Security
- 2.20Assisted Lab: Configure Browser Security
- 2.21Assisted Lab: Troubleshoot Security Issues Scenario #1
- 2.22APPLIED Lab: Troubleshoot Security Issues Scenario #2
- 2.23Assisted Lab: Use Remote Access Technologies
- 2.24Assisted Lab: Implement Backup and Recovery
- 2.25Assisted Lab: Implement a PowerShell Script
- 2.26Assisted Lab: Implement Bash Script
- 2.27Assisted Lab: Manage a Support Ticket
- 2.28Assisted Lab: Support Active Directory Domain Networking