Curriculum
- 1 Section
- 7 Lessons
- 3 Weeks
Expand all sectionsCollapse all sections
- Topics7
- 1.1Lessons and Topics B2B Solution Architect Overview Define B2B from a Salesforce Perspective Define Multi-Cloud Solutions Define Solution Design Explore Solution Architecture for Multi-Cloud Implementations Understand the Relationship Between Connected Business Relationships and Meaningful Customer Experiences Examine Various Product Clouds (Sales, Service, B2B Commerce, CPQ, PRM, Marketing Cloud Account Engagement, and Field Service) Learn Foundational Content (Data Strategies) Understand the Role of a B2B Solution Architect Review B2B Solution Architect Certification Exam Objectives (Discovery and Customer Success, Design, Data Governance and Integration, Delivery, and Operationalize the Solution)
- 1.2Discovery and Customer Success Introduction to Discovery Understand the Business Problem Define the Use Case Identify Stakeholders Communicate with Stakeholders and Multiple Departments Answer Discovery Questions Examine Artifacts (Solution Architect Diagrams, Journey Map Lifecycle, Business Process Maps)
- 1.3Designing Cart to Quote Solutions Design Solution Architecture for Multi-Cloud Implementation Examine a Cart to Quote Use Case Understand the Difference Between Direct and Indirect Sales Learn About B2B Commerce and CPQ (Data Model, Data Flows, Products and Pricing, Connector) Understand the CPQ Data Model Review Artifact Solution Design for Cart to Quote Use Case
- 1.4Integration and Data Governance Define Enterprise Resource Planning (ERP) Compare Customer Relationship Management (CRM) and ERP Explore ERP in a System Engagement Framework Learn About Salesforce APIs Explore MuleSoft Understand Salesforce Billing Review Data Governance Learn About the Benefits of Data Governance
- 1.5Engaging with Customers Post-Sales (Service Cloud) Examine a Configuration to Installation Use Case Understand Quote to Installation Solutions Learn About Field Service (Data Model, Data Flows, Products to Assets) Review Artifact Solution Design for Configuration to Installation Use Case
- 1.6Marketing Cloud Account Engagement (Pardot) Examine a B2B Marketing Use Case Define B2B Marketing Learn About Account-Based Marketing Explore Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement (Navigation, Data Model, Pardot, and All Clouds) Review Artifact Solution Design for B2B Marketing Use Case
- 1.7Case Study: Multi-Org and Multi-Cloud Draw Solution Design Present Solution Design Adjust Solution Design Based on Critiques Demonstrate Business, Delivery, and Technical Leadership Examine a Multi-Org and Multi-Cloud Case Study
Discovery and Customer Success Introduction to Discovery Understand the Business Problem Define the Use Case Identify Stakeholders Communicate with Stakeholders and Multiple Departments Answer Discovery Questions Examine Artifacts (Solution Architect Diagrams, Journey Map Lifecycle, Business Process Maps)
Next