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ITIL® 4 Specialist: Plan, Implement and Control
Curriculum
1 Section
8 Lessons
3 Days
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Topics
8
1.1
Key concepts
1.2
Practice success factors
1.3
Practice processes
1.4
Roles and competencies
1.5
Information and technology
1.6
Partners and suppliers
1.7
The ITIL Capability model
1.8
Practice success
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