macOS Support Essentials 14 (Sonoma)

Course Overview

macOS Support Essentials 14 is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sonoma, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Sonoma to setting-up network services.

This course covers updated system utilities and new features in macOS Sonoma:

Widgets
Safari and Enhanced Private Browsing
Privacy Updates
Accessibility Updates
Screen Sharing Updates
And more!

This course includes the following content:

Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
Focused lessons that take you step by step through practical, real-world tasks

What you’ll learn

After you’ve completed the guide, you should be able to:

Explain how macOS Sonoma works
Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Sonoma
Explain macOS Sonoma troubleshooting and repair procedures
Use appropriate tools and techniques in macOS Sonoma to diagnose and resolve issues

Requirements

Recommended knowledge: macOS familiarity Basic computer navigation skills Recommended Equipment: Computer running macOS

Target audiences

Anyone who needs to support, troubleshoot, or optimize macOS Sonoma, such as IT professionals, technicians, help desk specialists, and ardent Mac users.

Curriculum

1 Section
1 Lesson
3 Days

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Topics
1
- 1.1
  Installation and Configuration a. Introduction to macOS b. Update, Upgrade, or Reinstall macOS c. Set Up and Configure macOS d. Use the Command Line e. Use macOS Recovery f. Update macOS User Accounts a. Manage User Accounts b. Manage User Home Folders c. Manage Security and Privacy d. Manage Password Changes File Systems a. Manage File Systems and Storage b. Manage FileVault c. Manage Permissions and Sharing d. Use Hidden Items, Shortcuts, and File Archives Data Management a. Manage System Resources b. Use Metadata, Spotlight, and Siri c. Manage Time Machine Apps and Processes a. Install Apps b. Manage Files c. Manage and Troubleshoot Apps Network Configuration a. Manage Basic Network Settings b. Manage Advanced Network Settings c. Troubleshoot Network Issues Network Services a. Manage Network Services b. Manage Host Sharing and Personal Firewall System Management a. Troubleshoot Peripherals b. Manage Printers and Scanners c. Troubleshoot Startup and System Issues

Instructor

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