2 Troubleshooting Horizon Connection Server general troubleshooting techniques for Horizon Connection Server how to use logs to identify common Horizon Connection Server problems Active Directory (AD) Lightweight Directory Service (LDS) Replication Horizon Connection Server Replication common issues how to interpret Horizon Connection Server logs successful and unsuccessful logs from common infrastructure administration tasks

3 Troubleshooting Unified Access Gateway and identify common UAG deployment issues how to monitor the health of a Unified Access Gateway deployment and Troubleshoot UAG certificate issues how to monitor, test, and troubleshoot network errors using tcpdump and curl general Unified Access Gateway troubleshooting methods

4 BLAST Configuration BLAST Codecs and Encoder Switch settings how to verify BLAST configuration using logs and settings

5 Optimizing BLAST general BLAST optimization recommendations BLAST tuning recommendations that apply to WAN connections BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases recommended tuning options to increase display protocol quality for all use cases and applications

6 Troubleshooting VMware Horizon Connections VMware Horizon connections the role of primary and secondary protocols in VMware Horizon connections HTML Client Access Connections Horizon Connections Load Balancing timeout settings, supported health monitoring string, and suitable Load balancer persistence values troubleshooting steps for failing Horizon Load Balancer connections the steps for troubleshooting VMware Horizon connections

7 Troubleshooting VMware Horizon Certificates VMware Horizon certificate functions VMware Horizon certificate scenarios potential challenges related to certificates in VMware Horizon the troubleshooting approach to Horizon certificates issues

8 Cloud Pod Architecture Cloud Pod Architecture troubleshooting scenarios