1 Course Introduction and course logistics objectives

2 Overview of Virtual Desktop and Application Virtualization Troubleshooting VMware Horizon architecture and supportability using VMware Documentation systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems the different approaches to take when a problem occurs and how to document them

3 Command-Line Tools and Backup Options key Horizon Connection Server features that are available as CLI options with the vdmadmin command and collect the log locations for each VMware Horizon component the VMware Horizon backup and restore and its benefits the Database reporting functionality and the steps to resolve inconsistencies

4 Troubleshooting Machines and Desktops the information captured in the Help Desk Tool the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools procedures you can follow to diagnose and fix problems while creating and using Linux desktops

5 Horizon End User Performance and Optimization the VMware Logon Monitor requirements the VMware Logon Monitor configuration the VMware Logon Monitor metrics the advantages of image optimization how to optimize VMware Horizon Windows desktops

6 Troubleshooting Instant Clones how instant clones are created what gets logged when an instant clone is created the keywords to look for in logs when troubleshooting instant clones how to troubleshoot problems with instant clones

7 Troubleshooting Horizon Client steps that you can follow to solve problems related to Windows Horizon Client steps to solve problems related to Horizon Client for Linux steps that you can follow to solve problems related to Horizon HTML Access steps to solve problems related to Horizon Client for Mac

8 Troubleshooting Common Client Connection Issues the key ports in the Horizon environment how to troubleshoot black screen problems

9 Troubleshooting Device Redirection troubleshooting steps applicable to USB Redirection issue Nested RDSH Redirection

10 Troubleshooting Horizon Connection Server general troubleshooting techniques for Horizon Connection Server how to use logs to identify common Horizon Connection Server problems Active Directory (AD) Lightweight Directory Service (LDS) Replication Horizon Connection Server Replication common issues how to interpret Horizon Connection Server logs successful and unsuccessful logs from common infrastructure administration tasks

11 Troubleshooting Unified Access Gateway and identify common UAG deployment issues how to monitor the health of a Unified Access Gateway deployment and Troubleshoot UAG certificate issues how to monitor, test, and troubleshoot network errors using tcpdump and curl general Unified Access Gateway troubleshooting methods

13 Optimizing BLAST general BLAST optimization recommendations BLAST tuning recommendations that apply to WAN connections BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases recommended tuning options to increase display protocol quality for all use cases and applications

14 Troubleshooting VMware Horizon Connections VMware Horizon connections the role of primary and secondary protocols in VMware Horizon connections HTML Client Access Connections Horizon Connections Load Balancing timeout settings, supported health monitoring string, and suitable Load balancer persistence values troubleshooting steps for failing Horizon Load Balancer connections the steps for troubleshooting VMware Horizon connections

15 Troubleshooting VMware Horizon Certificates VMware Horizon certificate functions VMware Horizon certificate scenarios potential challenges related to certificates in VMware Horizon the troubleshooting approach to Horizon certificates issues

16 Cloud Pod Architecture Cloud Pod Architecture troubleshooting scenarios