1 Course Introduction and course logistics objectives

2 Introduction to VMware Horizon the features and benefits of VMware Horizon the conceptual and logical architecture of VMware Horizon

3 Introduction to Use Cases customer requirements to use-case attributes a use case for your virtual desktop and application infrastructure

4 vSphere for VMware Horizon basic virtualization concepts vSphere Client to access your vCenter system and VMware ESXi™ hosts provision, and remove a virtual machine

5 VMware Horizon Desktops a Windows and a Linux virtual machine using vSphere and prepare Windows and Linux VMs to set up Vmware Horizon desktop VMs

6 VMware Horizon Agent the configuration choices when installing Horizon Agent on Windows and Linux virtual machines a golden image for Windows and Linux Horizon desktops

7 VMware Horizon Pools the steps to set up a template for desktop pool deployment the steps to add desktops to the Horizon Connection Server inventory dedicated-assignment and floating-assignment pools the steps to create an automated pool user entitlement the hierarchy of global, pool-level, and user-level policies

8 VMware Horizon Client Options the different clients and their benefits the VMware Horizon desktop using various Horizon clients and HTML integrated printing, USB redirection, and the shared folders option session collaboration and media optimization for Microsoft Teams

9 Creating and Managing Instant-Clone Desktop Pools the advantages of instant clones the provisioning technology used for instant-clone desktop pools up an automated pool of instant clones updated images to instant-clone desktop pools

10 Creating RDS Desktop and Application Pools the difference between an RDS desktop pool and an automated pool and contrast an RDS session host pool, a farm, and an application pool an RDS desktop pool and an application pool RDS desktops and application from Horizon Client the instant clone technology to automate the build-out of Remote Desktop Service Host (RDSH) farms load-balancing for RDSHs on a farm

11 Monitoring VMware Horizon the status of the VMware Horizon components using the Horizon Administrator console dashboard desktop sessions using Horizon Help Desk Tool

12 Overview of Virtual Desktop and Application Virtualization Troubleshooting VMware Horizon architecture and supportability using VMware documentation systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems the different approaches to take when a problem occurs and how to document them

13 Command-Line Tools and Backup Options key Horizon Connection Server features that are available as CLI options with the vdmadmin command and collect the log locations for each VMware Horizon component the VMware Horizon backup and restore and its benefits the database reporting functionality and the steps to resolve inconsistencies

14 Troubleshooting Machines and Desktops the information available in Horizon Help Desk Tool the procedures for diagnosing and fixing problems while creating and using machines and desktop pools the procedures for diagnosing and fixing problems while creating and using Linux desktops

15 Horizon End-User Performance and Optimization the VMware Logon Monitor requirements the VMware Logon Monitor configuration the VMware Logon Monitor metrics the advantages of image optimization how to optimize VMware Horizon Windows desktops

17 Troubleshooting Horizon Client steps that you can follow to solve problems related to Windows Horizon Client steps that you can follow to solve problems related to Linux Horizon Client steps that you can follow to solve problems related to HTML Horizon Client steps that you can follow to solve problems related to Mac Horizon Client

18 Troubleshooting Common Client Connection Issues the key ports and protocols used in VMware Horizon environments how to troubleshoot black screen problems

19 Troubleshooting Device Redirection troubleshooting steps applicable to USB redirection issues nested RDSH redirection