Curriculum
- 1 Section
- 8 Lessons
- 3 Days
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- Topics8
- 1.1Business analysis rationale The scope of business analysis Definition of business analysis The development of business analysis The business change lifecycle Roles in business analysis
- 1.2Strategic analysis in context External analysis – PESTLE, Five Forces Analysis Internal analysis – Resource Audit, MOST Building a SWOT analysis Critical success factors and key performance indicators Measuring performance – the Balanced Business Scorecard
- 1.3A project approach to business analysis Initiating a business analysis study Defining terms of reference
- 1.4Understanding business situations Review of investigation techniques Documenting the business situation: Rich pictures Mind maps Fishbone diagrams
- 1.5Business perspectives Identifying stakeholders Analysing stakeholders – Power/Interest Grid, RACI Stakeholder management strategies efining business perspectives – CATWOE
- 1.6Analysing and modelling the business activities Types of business activity Building a conceptual business activity model Consolidating perspectives and building consensus
- 1.7Identifying potential solutions Business events Business rules Business process models Exploring the gap between the current and desired situation Identifying areas for business improvement – POP-IT Taking a holistic approach to business improvement
- 1.8Making the business case Analysing feasibility Contents of a business case Options Costs and benefits Impacts and risks Lifecycle for the business case