Curriculum
- 1 Section
- 10 Lessons
- 5 Days
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- Topics10
- 1.1Lesson 1: Supporting Operating Systems Topic A: Identify Common Operating Systems Topic B: Use Windows Features and Tools Topic C: Manage Files in Windows Topic D: Manage Disks in Windows Topic E: Manage Devices in Windows
- 1.2Lesson 2: Installing, Configuring, and Maintaining Operating Systems Topic A: Configure and Use Linux Topic B: Configure and Use macOS Topic C: Install and Upgrade Operating Systems Topic D: Maintain OSs
- 1.3Lesson 3: Maintaining and Troubleshooting Microsoft Windows Topic A: Install and Manage Windows Applications Topic B: Manage Windows Performance Topic C: Troubleshoot Windows
- 1.4Lesson 4: Configuring and Troubleshooting Networks Topic A: Configure Network Connection Settings Topic B: Install and Configure SOHO Networks Topic C: Configure SOHO Network Security Topic D: Configure Remote Access Topic E: Troubleshoot Network Connections
- 1.5Lesson 5: Managing Users, Workstations, and Shared Resources Topic A: Manage Users Topic B: Configure Shared Resources Topic C: Configure Active Directory Accounts and Policies
- 1.6Lesson 6: Security Concepts Topic A: Logical Security Concepts Topic B: Threats and Vulnerabilities Topic C: Physical Security Measures
- 1.7Lesson 7: Securing Workstations and Data Topic A: Implement Security Best Practices Topic B: Implement Data Protection Policies Topic C: Protect Data During Incident Response
- 1.8Lesson 8: Troubleshooting Workstation Security Issues Topic A: Detect, Remove, and Prevent Malware Topic B: Troubleshoot Common Workstation Security Issues
- 1.9Lesson 9: Supporting and Troubleshooting Mobile Devices Topic A: Secure Mobile Devices Topic B: Troubleshoot Mobile Device Issues
- 1.10Lesson 10: Implementing Operational Procedures Topic A: Use Appropriate Safety Procedures Topic B: Environmental Impacts and Controls Topic C: Create and Maintain Documentation Topic D: Use Basic Change Management Best Practices Topic E: Implement Disaster Prevention and Recovery Methods Topic F: Basic Scripting Concepts Topic G: Professionalism and Communication
Lesson 2: Installing, Configuring, and Maintaining Operating Systems Topic A: Configure and Use Linux Topic B: Configure and Use macOS Topic C: Install and Upgrade Operating Systems Topic D: Maintain OSs
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Lesson 4: Configuring and Troubleshooting Networks Topic A: Configure Network Connection Settings Topic B: Install and Configure SOHO Networks Topic C: Configure SOHO Network Security Topic D: Configure Remote Access Topic E: Troubleshoot Network Connections
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