Lesson 1: Supporting Operating Systems Topic A: Identify Common Operating Systems Topic B: Use Windows Features and Tools Topic C: Manage Files in Windows Topic D: Manage Disks in Windows Topic E: Manage Devices in Windows

Lesson 2: Installing, Configuring, and Maintaining Operating Systems Topic A: Configure and Use Linux Topic B: Configure and Use macOS Topic C: Install and Upgrade Operating Systems Topic D: Maintain OSs

Lesson 3: Maintaining and Troubleshooting Microsoft Windows Topic A: Install and Manage Windows Applications Topic B: Manage Windows Performance Topic C: Troubleshoot Windows

Lesson 4: Configuring and Troubleshooting Networks Topic A: Configure Network Connection Settings Topic B: Install and Configure SOHO Networks Topic C: Configure SOHO Network Security Topic D: Configure Remote Access Topic E: Troubleshoot Network Connections

Lesson 5: Managing Users, Workstations, and Shared Resources Topic A: Manage Users Topic B: Configure Shared Resources Topic C: Configure Active Directory Accounts and Policies

Lesson 6: Security Concepts Topic A: Logical Security Concepts Topic B: Threats and Vulnerabilities Topic C: Physical Security Measures

Lesson 8: Troubleshooting Workstation Security Issues Topic A: Detect, Remove, and Prevent Malware Topic B: Troubleshoot Common Workstation Security Issues

Lesson 9: Supporting and Troubleshooting Mobile Devices Topic A: Secure Mobile Devices Topic B: Troubleshoot Mobile Device Issues

Lesson 10: Implementing Operational Procedures Topic A: Use Appropriate Safety Procedures Topic B: Environmental Impacts and Controls Topic C: Create and Maintain Documentation Topic D: Use Basic Change Management Best Practices Topic E: Implement Disaster Prevention and Recovery Methods Topic F: Basic Scripting Concepts Topic G: Professionalism and Communication