Course Overview
IBM Safer Payments is an innovative real-time payment fraud prevention and detection solution for all cashless payment types. IBM Safer Payments provides not only model capabilities based on inbuilt tools, but also the option to import externally built fraud models for real-time decision making.
In this course, IBM Safer Payments’ case management capabilities are presented in details. Students will learn how to configure and customize the built-in case management, and the workflow and activities involved when investigating cases.
What you’ll learn
Refer to course overview.
Requirements
- Business Knowledge
- Understanding Safer Payments Data Inputs concepts
Target audiences
- IBM Safer Payments users (Fraud Investigators and optional: System Administrators), IBM Lab experts, and IBM Business Partners
Curriculum
- 1 Section
- 16 Lessons
- 16 Hours
Expand all sectionsCollapse all sections
- Topics16
- 1.1Mandator Structure and its elements
- 1.2Querying data in Safer Payments
- 1.3Case Management concept
- 1.4Workflows
- 1.5User types and groups
- 1.6Case classes
- 1.7Layout of a case
- 1.8Working queues
- 1.9Creating cases
- 1.10Case investigation
- 1.11Investigate a case
- 1.12Fraud marking
- 1.13Risk list
- 1.14Executing case actions
- 1.15External queries
- 1.16Reporting
Instructor
