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IBM Safer Payments Hands-On Case Management Training (V6.5)
Curriculum
1 Section
16 Lessons
16 Hours
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Topics
16
1.1
Mandator Structure and its elements
1.2
Querying data in Safer Payments
1.3
Case Management concept
1.4
Workflows
1.5
User types and groups
1.6
Case classes
1.7
Layout of a case
1.8
Working queues
1.9
Creating cases
1.10
Case investigation
1.11
Investigate a case
1.12
Fraud marking
1.13
Risk list
1.14
Executing case actions
1.15
External queries
1.16
Reporting
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