Course Overview
This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by Tier 1 virtual desktop administrators and operators.
This course also provides a challenge lab designed to present participants with virtual desktop issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment.
What you’ll learn
- a structured approach to troubleshooting
- common issues that occur in a VMware Horizon environment
- key Horizon Connection Server features that are available as CLI options with the vdmadmin command
- the log locations for each VMware Horizon component
- procedures to diagnose and fix problems related to the creation and use of VMs and desktop pools
- the VMware Logon Monitor requirements
- how to optimize VMware Horizon Windows desktops
- how to troubleshoot problems related to instant clone VMs
- steps that you can follow to solve problems related to Horizon Client
- troubleshooting techniques for common client connection issues
- troubleshooting steps applicable to device redirection in VMware Horizon
Requirements
- VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
- a virtual machine console on VMware vCenter Server® and access the guest operating system
- Active Directory services, including DNS, DHCP, and time synchronization
- user activities by implementing Group Policy objects
- Windows systems to enable Remote Desktop Connections
- an ODBC connection to an SQL Server database
Target audiences
- New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
Curriculum
- 1 Section
- 9 Lessons
- 2 Days
Expand all sectionsCollapse all sections
- Topics9
- 1.11 Course Introduction and course logistics objectives
- 1.22 Overview of Virtual Desktop and Application Virtualization Troubleshooting VMware Horizon architecture and supportability using VMware Documentation systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems the different approaches to take when a problem occurs and how to document them
- 1.33 Command-Line Tools and Backup Options key Horizon Connection Server features that are available as CLI options with the vdmadmin command and collect the log locations for each VMware Horizon component the VMware Horizon backup and restore and its benefits the Database reporting functionality and the steps to resolve inconsistencies
- 1.44 Troubleshooting Machines and Desktops the information available in the Help Desk Tool a variety of procedures to diagnose and fix problems that you encounter when you create and use machines and desktop pools procedures you can follow to diagnose and fix problems while creating and using Linux desktops
- 1.55 Horizon End User Performance and Optimization the VMware Logon Monitor requirements the VMware Logon Monitor configuration the VMware Logon Monitor metrics the advantages of image optimization how to optimize VMware Horizon Windows desktops
- 1.66 Troubleshooting Instant Clones how instant clones are created what gets logged when an instant clone is created the keywords to look for in logs when troubleshooting instant clones how to troubleshoot problems with instant clones
- 1.77 Troubleshooting Horizon Client steps that you can follow to solve problems related to Windows Horizon Client steps to solve problems related to Horizon Client for Linux steps that you can follow to solve problems related to Horizon HTML Access steps to solve problems related to Horizon Client for Mac
- 1.88 Troubleshooting Common Client Connection Issues the key ports in the Horizon environment how to troubleshoot black screen problems
- 1.99 Troubleshooting Device Redirection troubleshooting steps applicable to USB Redirection issue Nested RDSH Redirection
Instructor
