1 Course Introduction and course logistics objectives

2 Overview of Virtual Desktop and Application Virtualization Troubleshooting VMware Horizon architecture and supportability using VMware Documentation systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems the different approaches to take when a problem occurs and how to document them

3 Command-Line Tools and Backup Options key Horizon Connection Server features that are available as CLI options with the vdmadmin command and collect the log locations for each VMware Horizon component the VMware Horizon backup and restore and its benefits the Database reporting functionality and the steps to resolve inconsistencies

4 Troubleshooting Machines and Desktops the information available in the Help Desk Tool a variety of procedures to diagnose and fix problems that you encounter when you create and use machines and desktop pools procedures you can follow to diagnose and fix problems while creating and using Linux desktops

5 Horizon End User Performance and Optimization the VMware Logon Monitor requirements the VMware Logon Monitor configuration the VMware Logon Monitor metrics the advantages of image optimization how to optimize VMware Horizon Windows desktops

6 Troubleshooting Instant Clones how instant clones are created what gets logged when an instant clone is created the keywords to look for in logs when troubleshooting instant clones how to troubleshoot problems with instant clones

8 Troubleshooting Common Client Connection Issues the key ports in the Horizon environment how to troubleshoot black screen problems

9 Troubleshooting Device Redirection troubleshooting steps applicable to USB Redirection issue Nested RDSH Redirection