Curriculum
- 1 Section
- 11 Lessons
- 3 Days
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- TopicsThis classroom-based course reviews the related topics of business acceptance – making sure that a delivered information system meets its requirements – and benefits management – ensuring that the business benefits of a project are achieved.11
- 1.1Rationale for benefits management and business acceptance Lifecycle for business change The role and importance of benefits management The role and importance of business acceptance
- 1.2Drivers for business change The business change lifecycleInternal and external drivers CSFs and KPIs Value propositions and the value chain Options for business change
- 1.3The business case Structure and content of the business case Categories of business benefit Measuring benefits Quantifying benefits
- 1.4Making the financial case Identifying and quantifying costs Investment Appraisal Payback Discounted cash flow/Net present value Internal rate of return
- 1.5Planning for benefits management Benefit owners The benefits plan Benefit profiles The benefits dependency framework
- 1.6User acceptance testing – testing for business acceptance usiness acceptance in the ‘V’ model Principles and vocabulary of testing Testing roles and responsibilities The test process Functional and non-functional testing Test documentation
- 1.7Test design techniques Activity diagrams Decision tables Decision trees State machine diagrams
- 1.8Test planning, monitoring and control Progress monitoring and control Incident management Confirmation testing
- 1.9Benefits management reviews Gateways – scheduled and unscheduled reviews Assessing the impact of change
- 1.10Implementing business changes Impact on people and evolving attitudes to change Planning the implementation Implementation strategies Training/learning approaches Lewin’s model of change
- 1.11Delivering business benefits Embedding business changes Lifecycle for benefits management Project and benefits reviews Disaggregating benefits Fragmentation of benefits Identifying and evaluating further benefits
Implementing business changes Impact on people and evolving attitudes to change Planning the implementation Implementation strategies Training/learning approaches Lewin’s model of change
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