Curriculum
- 1 Section
- 11 Lessons
- 3 Days
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- TopicsThis classroom-based course reviews the related topics of business acceptance – making sure that a delivered information system meets its requirements – and benefits management – ensuring that the business benefits of a project are achieved.11
- 1.1Rationale for benefits management and business acceptance Lifecycle for business change The role and importance of benefits management The role and importance of business acceptance
- 1.2Drivers for business change The business change lifecycleInternal and external drivers CSFs and KPIs Value propositions and the value chain Options for business change
- 1.3The business case Structure and content of the business case Categories of business benefit Measuring benefits Quantifying benefits
- 1.4Making the financial case Identifying and quantifying costs Investment Appraisal Payback Discounted cash flow/Net present value Internal rate of return
- 1.5Planning for benefits management Benefit owners The benefits plan Benefit profiles The benefits dependency framework
- 1.6User acceptance testing – testing for business acceptance usiness acceptance in the ‘V’ model Principles and vocabulary of testing Testing roles and responsibilities The test process Functional and non-functional testing Test documentation
- 1.7Test design techniques Activity diagrams Decision tables Decision trees State machine diagrams
- 1.8Test planning, monitoring and control Progress monitoring and control Incident management Confirmation testing
- 1.9Benefits management reviews Gateways – scheduled and unscheduled reviews Assessing the impact of change
- 1.10Implementing business changes Impact on people and evolving attitudes to change Planning the implementation Implementation strategies Training/learning approaches Lewin’s model of change
- 1.11Delivering business benefits Embedding business changes Lifecycle for benefits management Project and benefits reviews Disaggregating benefits Fragmentation of benefits Identifying and evaluating further benefits